Expertise
User Experience, User Centered Design, Interaction Design, Information Architecture, Information Visualization, Visual Design, Accessibility, Product Design, Concept Design, Usability Research, Customer Driven Innovation, Service Design
Human centered design approach
At the center of all experiences
Fields of Experience
Consumer Applications, Retail and e-Commerce - Marketplaces and Direct Sales, Checkout and Payments, Small to Medium Business Processes, Order Management, Sales Tools, Enterprise Applications, Supply Chain, Merchandising and Last Mile Delivery
Global brands and products
Web and native applications for various devices and platforms
Senior Director, Product Design
SAMSCLUB.COM | OMNI-COMMERCE & SUPPLY CHAIN | SEP 2021 – Present
Managing Omnicommerce for our Member experience, Supply Chain experiences for our Associates and Suppliers and the Design Language System for all our digital UX components across all platforms.
Omnicommerce includes member experiences for delivery from club, club pickup and ship to home, in addition to bringing our in club services such as pharmacy and optical online. Scaling the experience for our business members to support their retail and wholesale needs, including regulatory needs such as tax exemption. Redesigned the entire shopper journey as part of an initiative to connect over 14 sprint teams to work in unison.
Supply chain associate needs include applications that support the AI systems to help visualize the data to inform the next best action. Also utilizing visualizations for packaging at the fulfillment centers and stores.
Director of User Experience Design
SAMSCLUB.COM | GLOBAL ECOMMERCE, WALMARTLABS | JUL 2019 – AUG 2021
Managing the Sam’s Club UX team, supporting the Site experience for members and Supply Chain experiences for associates and suppliers. This encompasses the journey our omni-channel members interacting with the site to place wholesale orders and numerous associates that support these core functions of our wholesale business.
Hiring the best talent possible to make sure we have high quality of design deliverables for all products we create and evolve.
Associate Director of User Experience Design
SAMSCLUB.COM | GLOBAL ECOMMERCE, WALMARTLABS | APR 2015 – JUN 2019
Guiding UX team members through the design processes that apply to each of their projects and program areas. Managing and mentoring the team through the discovery and design process of their journey. Conducting workshops with cross functional team members to come to a common understanding of the current state and problem to solve. Creating a shared understanding of the goals and planning the execution of the program along with product, engineering and business, using the four in a box model. Participating closely, end to end and collaborating with team members for the common goal of a successful launch and monitoring post design, intaking the performance analytics for the launched experiences. Leading the vision for the future of the experience, in collaboration with business, product and engineering. Designing and maintaining a living pattern library that can scale and provide uniformity of experience for the entire team. Designing for access - for both Android and IOS apps as well as responsive web. Managing UX roles, providing support, mentorship and guidance to designers in the team. Hiring and filling the talent gaps within my design team. Meeting regularly to support their career growth plans, working with them individually to devise a plan. Managing as a coach, demonstrating with examples how to collaborate and design. Providing feedback in a timely manner, and provide opportunities to grow. Nurturing the strengths of the individual designer and show them paths for excellence.
2 patent filings in progress, related to interaction design and shopping models.
Design Experience Manager
PAYPAL | JUL 2010 – APR 2015
Lead the PayPal Marketplaces designs for all things related to checkout for guests and members. Redesigned checkout experiences for existing integrations with eBay.com on both desktop and mobile platforms – in order to make them responsive and adaptive. Designed for all contingency use cases as identified working in conjunction with product counterparts. Accustomed to fast-paced environments and managing multiple projects with independent delivery schedules. Managed and mentored team of designers, delivering designs on schedule, reviewing the designs, guiding them on how to achieve their individual goals. As a manager, have been involved in capacity planning, resourcing areas based on organizational priorities, tracking schedules, team building exercises, providing timely feedback on performance/work, facilitating individual growth. Managed the Onsite User Experience and Design Leads. This team helps support and coordinate design projects with geographically dispersed design contributors. (Design members include – Visual Designers, User Interface Designers and Prototypers.) Worked and collaborated with the Managers for cross-functional groups. Met regularly with other Design Managers, supporting areas such as; UI Design, Visual Design, User Research, Content/Web Writers and UED PMO; in order to keep up to date with new developments in their teams and convey the progress across to the extended teams. Worked with team members for their professional growth within the organization.
User Experience Lead
PAYPAL | JAN 2007 – JUN 2010
Managed and coordinated design projects with offshore teams – Visual Designers, User Interface Designers and Prototypers. Provided design direction in order to meet product requirements. Worked directly with Product Managers and Technical Product Managers to get project requirements. Managed multiple projects at a time, making sure cross-functional teams are synchronized with the progress of the project. The role required research and discussion with teams geographically dispersed.
User Interface Designer
ELITE WSI CONSULTING | MAR 2002 – DEC 2006
Worked with various clients to obtain their content in order to ascertain the best design and presentation needs for them. Defined look-and-feel of the web interfaces by designing logos, icons, and marketing graphics. Interfacing with marketing, business development and engineering teams. Creating visual design consistency, designing and maintaining visual structure.
Training Analyst
EXODUS COMMUNICATIONS INC. | JAN 2000 – FEB 2001
Designed the intranet training site, and publishing training materials online for trainee access. Managed documentation for online training tools that were designed. Conducted hundreds of employee interviews to gather the materials for the e-learning application, working with copy writers to finalize the courses.
Education
Stanford Certified Project Manager (SCPM) certified since 2008, Stanford University
Professional Diploma in Software Technology and Systems Management
Certified in Technical Writing from Santa Clara University
Microsoft Certified Systems Engineer
A-Levels/GCSE Birmingham, England
United States Patents
Systems and methods for responsive web page delivery based on network bandwidth
A system comprising a computer-readable storage medium storing at least one program, and a computer-implemented method for responsive web page delivery based on network bandwidth. Upon initiation of a network communication session, a bandwidth of a network connection of the client device involved in the network communication session is determined. At least one initial display element to provide as part of a webpage for display on the client device is selected based on the bandwidth of the network connection. Instructions are then provided to the client device which cause the client device to display the at least one display element. In some embodiments, an updated bandwidth is subsequently determined and updated display elements are selected based on the updated bandwidth.
SYSTEMS AND METHODS FOR SEARCHING RETAIL PRODUCTS AND LOCATIONS USING A UNIVERSAL SEARCH BAR
In some embodiments, apparatuses and methods are provided herein useful to searching retail products for purchase and locations of physical retail stores. In some embodiments, there is provided a system for searching both retail products for purchase and locations of physical retail stores including a user interface; a memory device; one or more databases; a universal search bar cooperatively operating with the user interface to provide a single search tool for a customer to search the one or more databases storing at least retail product inventories and a plurality of retail locations; and a control circuit configured to: receive a communication signal; autonomously determine a first term associated with the customer; and initiate entry of the first term in the universal search bar to automatically suggest a search term, thereby prompting customer engagement on the user interface.
PRODUCT DATABASE SYSTEMS AND METHODS ENABLING THE FILTERING OF PRODUCTS AND ENHANCING CUSTOMER ACCESS
In some embodiments, systems manage databases for multiple event shopping, comprising: a plurality of distributed database management systems comprising: a management control circuit; a filter control circuit; customer event databases; and a plurality of product databases maintaining current product information sets, each product information set comprises: product information corresponding to one of the hundreds of thousands of retail products, and an association to at least one of a plurality of different event filter categorizations; wherein the filter control circuit is configured to filter product information sets, and identify a limited subset of products; wherein the management control circuit is configured to: maintain the plurality of customer event databases; cause a graphical user interface to limit a display of potential products to display a subset of product representations; and incorporate within a first event database a product identifier for each selected product.